Reflective and active listening are two related but distinct communication skills. Responding effectively builds rapport and trust between the listener and the speaker.Ĭheck out “ Why is empathetic listening the key to successful leadership?“Ĩ Key Steps To Becoming An Influential ManagerĪctive Listening versus Reflective Listening This may include summarizing their message, acknowledging their emotions, and offering support or encouragement. Responding: The third stage involves responding to the speaker in a way that shows empathy and understanding.Acknowledging their emotions can help the speaker feel heard and validated. This means paying attention to their tone of voice, body language, and facial expressions to understand their feelings. Recognizing emotions: The second stage involves recognizing and acknowledging the speaker’s feelings.This stage helps ensure you have correctly understood the speaker’s message. Repeating: The first stage involves repeating or paraphrasing what the speaker has said to show that you are actively listening and trying to understand their perspective.It is a valuable tool to improve communication by allowing the listener to understand the speaker’s thoughts and emotions fully. Reflective listening involves attending and reflective skills and has three stages: repeating, paraphrasing, and reflecting feelings. What are the Three Stages of Reflective Listening? Reflective listening techniques involve mirroring and paraphrasing, which help reinforce the listener’s understanding of the speaker’s perspective. When group members listen reflectively to one another, they can better understand one another’s perspectives and find common ground. Reflective listening in group discussions can improve communication and prevent conflicts. This approach helps to create a positive and productive dialogue.Ĭheck out “ 20 Active listening questions to help you become a better listener“ Active listeners pay close attention to what the speaker is saying, take the time to understand their perspective, and ask clarifying questions when needed.
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This creates a safe space free from distractions, where the listener can offer support and encouragement.Īctive listening skills are fundamental to reflective listening. In reflective listening, the listener mirrors the speaker’s words and feelings, indicating that they understand and empathize with the speaker’s perspective. Reflective listening is an essential component of effective communication. It aims to draw out the speaker’s answers by rephrasing and asking questions, making it an essential communication skill for effective listening and improved relationships. Two main techniques for practicing reflective listening are mirroring and paraphrasing. When practicing this skill, reflective listeners must use open body language and direct eye contact. This type of listening is a valuable tool for preventing conflict within a group, as it facilitates better communication and mutual understanding. It requires active attention and the use of verbal and nonverbal responses, such as nodding eye contact, and facial expressions. Reflective listening is carefully listening to the speaker and accurately repeating what they just said.
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